Ridge walk of customer experience and fraud prevention

Dear all,

we are pleased to invite you for the Q1/2024 ACFE Austria Chapter meeting, which will take place in person in Vienna and will be kindly organized and hosted in partnership with SAS Institute at their offices at Trabrennstrasse 2B, 1020 Vienna.

The event will provide the following two main sessions: 

Fine Tune your Fraud Prevention Strategy – Trends in Fraud Prevention Presented by Heike Jennewein, CAMS from SAS

Fraud doesn’t go away, it’s always changing, and fraud executives and fraud fighters need to be up to date with the lasted fraud patterns and fraud trends and therefore with the latest fraud prevention trends. In this session you will get an insight of how Banks are fighting fraud, and what data and technology there are using or plan to use in the future, how internal processes they readjust in order to work more efficient. In the session we will also discuss the latest ACFE Anti-Fraud Technology Benchmark report released in partnership with SAS recently.

Panel Discussion: Customer Journey: Ridge walk of customer experience and fraud prevention 

Panel participants:

• Heike Jennewein, CAMS from SAS 
• Katarina Garai, CFE from SAS  
• Anne Hopfner from SAS 
• Martina Leitgeb from MLG Consulting 
• Andrew Saleh, BA from Raiffeisen Bank International AG)

In this panel discussion, we will explore the delicate balance between implementing robust fraud prevention strategies into a seamless customer experience. In today's digital age, businesses strive to offer frictionless processes to enhance customer satisfaction and loyalty. However, the increasing sophistication of fraudsters poses significant challenges, necessitating advanced fraud prevention measures that may lead to a more complex customer journey. Our expert panel will dive into this intricate interplay, sharing insights and strategies to navigate this ridge walk effectively.

The event is open to ACFE Austria Chapter members, but we are happy to welcome professionals who are not yet members of the Chapter, would like to attend the meeting and are interested in becoming members.

Participation at this event will grant existing ACFE members 2 CPEs.

Looking forward to connecting with you.

Kind regards,

ACFE Austria Board Members